At Eco Equipment USA your complete satisfaction is our goal. In an effort to meet this goal, we have established the following policies which will help us serve you better.

1. Cancellations

  • If you have placed an order and cancel it prior to equipment being shipped, we will refund your purchase price less a 10% processing/palletizing/restocking fee in the same method which payment was made. (i.e. credit or debit card, or company check for all other payment methods.) This 10% restocking fee will be waived if you cancel within 24 hours of placing your order.
  • All cancellations - Must be in writing via our cancellation form located here. You may call to obtain a return authorization form that you can submit in writing to us.

 

2. Refund

In the event that you need to return your system, we will refund your purchase price less shipping and handling provided you meet these minimum criteria. There will be a 25% restocking fee based on the total price of your order.

  • Call and obtain a pre-approval and authorization for your return. No returns will be accepted without a return authorization number from Eco Equipment USA.
  • The original box must be neatly taped with clear tape (no colored tape is accepted) and all manufacturer documentation must be included (specification sheets, installation guides and warranty information).
  • The equipment must be in like new condition meaning the original boxes must be in the same condition as when received and the equipment must not have been installed.
  • Eco Equipment USA will accept returns of equipment for a period of 14 days after the original purchase date. Returns requested after the 14-day period will be at the discretion of Eco Equipment USA. This policy covers both systems and/or supplies. Return insured freight is the responsibility of the buyer.
  • Eco Equipment USA will impose a restocking fee of 25% plus all associated insured freight costs to return materials to our warehouse.
  • Refunds will be credited in the same manner in which payment was received (i.e. credit or debit card, or company check for all other payment methods).
  • Please allow 2 - 3 weeks for refund from the time Eco Equipment USA receives your equipment return
  • You will be required to sign the Refund/Return Policy Statement prior to receiving any credit.

 

3. Eco Equipment USA Order Fulfillment

  • Incorrect items or short shipped items listed on the signed invoice must be reported to Eco Equipment USA within 4 business days of the receipt of the shipment. Shortages that are not noted on the signed delivery receipt will not be accepted by Eco Equipment USA. In the event that the error was on Eco Equipment USA’s part, Eco Equipment USA will be responsible for return and replacement shipping costs.

 

4. Shipping Info/Shipping Claims/ Refunds/Replacement

  • Please read our Shipping Policy Carefully. Claims resulting from shipping damage will be the responsibility of the customer to resolve with the carrier.

 

5. Liability

  • Eco Equipment USA cannot be held liable for damages, consequential or inconsequential, resulting from the installation or operation of equipment. This equipment IS NOT intended to be installed by anyone without the proper expertise, background, and certification. While we acknowledge and applaud do-it-yourselfers, you accept all risk for both installation and equipment selection. We strongly encourage an on-site inspection by a certified professional. Our advice is the result of information obtained by you and is limited in that we don't have full knowledge of the details and scope of your particular needs. We will do our best, given the limited circumstances under which our advice is administered, to provide you with accurate and up to date information.

 

6. Warranties >Please Read Our Warranty Policy Carefully<

  • Unless otherwise stated. In the event a warranty repair is needed, simply contact a local air conditioning & heating professional and they can obtain the replacement part free of charge or, if necessary, Eco Equipment USA will provide the replacement part free of charge, plus shipping and handling charges. This equipment IS NOT intended to be installed by anyone without the proper expertise, background, and certification. While we acknowledge and applaud do-it-yourselfers, you accept all risk for both installation and equipment selection. Any applicable warranty will be void if the installation is not completed by a licensed contractor.
  • To validate your warranty claim, a licensed contractor must diagnose the failure and identify the specific part or parts that have failed. This diagnosis must be outlined on a service ticket or company letterhead from the contractor and a copy submitted with the returned part. Failure to submit this diagnosis will result in denial of any warranty claim.

 

7. Important Notice

  • Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the safe and proper installation in accordance with applicable local code requirements.

 

8. Equipment Selection

  • Eco Equipment USA does not guarantee or accept responsibility for the merchantability or fitness of the equipment for any particular application. Any suggestions that may be provided by Eco Equipment USA concerning system sizing and/or selection are subject to an onsite inspection by a knowledgeable professional to confirm suitability and fitness for your particular project.

 

9. Typographical Errors and Inaccuracies

  • Eco Equipment USA has taken great care to prepare this web site in a responsible manner. The content presented within this web site serves as 'information only'. Therefore, Eco Equipment USA cannot accept responsibility for the material published, which may include typographical errors, omissions or misstatements. Manufacturers continuously update their equipment and we are not always notified. Therefore, we cannot be held responsible for our product descriptions that may vary from the manufacturers actual production.

    This website contains links to other related websites. Eco Equipment USA does not accept responsibility for the privacy or contents of such websites. Furthermore, information contained within this website may change without prior notice. Eco Equipment USA disclaims any liability caused from such an event.

    The information on this Web site may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

    In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Eco Equipment USA shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Eco Equipment USA may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Our Web site contains information from many different sources, and it is possible for the occasional typographical error to get by us. If you find an error or notice that information is missing from a product information page, please let us know.

At Eco Equipment USA your complete satisfaction is our goal. In an effort to meet this goal, we have established the following policies which will help us serve you better.

1. Cancellations

  • If you have placed an order and cancel it prior to equipment being shipped, we will refund your purchase price less a 10% processing/palletizing/restocking fee in the same method which payment was made. (i.e. credit or debit card, or company check for all other payment methods.) This 10% restocking fee will be waived if you cancel within 24 hours of placing your order.
  • All cancellations - Must be in writing via our cancellation form located here. You may call to obtain a return authorization form that you can submit in writing to us.

 

2. Refund

In the event that you need to return your system, we will refund your purchase price less shipping and handling provided you meet these minimum criteria. There will be a 25% restocking fee based on the total price of your order.

  • Call and obtain a pre-approval and authorization for your return. No returns will be accepted without a return authorization number from Eco Equipment USA.
  • The original box must be neatly taped with clear tape (no colored tape is accepted) and all manufacturer documentation must be included (specification sheets, installation guides and warranty information).
  • The equipment must be in like new condition meaning the original boxes must be in the same condition as when received and the equipment must not have been installed.
  • Eco Equipment USA will accept returns of equipment for a period of 14 days after the original purchase date. Returns requested after the 14-day period will be at the discretion of Eco Equipment USA. This policy covers both systems and/or supplies. Return insured freight is the responsibility of the buyer.
  • Eco Equipment USA will impose a restocking fee of 25% plus all associated insured freight costs to return materials to our warehouse.
  • Refunds will be credited in the same manner in which payment was received (i.e. credit or debit card, or company check for all other payment methods).
  • Please allow 2 - 3 weeks for refund from the time Eco Equipment USA receives your equipment return
  • You will be required to sign the Refund/Return Policy Statement prior to receiving any credit.

 

3. Eco Equipment USA Order Fulfillment

  • Incorrect items or short shipped items listed on the signed invoice must be reported to Eco Equipment USA within 4 business days of the receipt of the shipment. Shortages that are not noted on the signed delivery receipt will not be accepted by Eco Equipment USA. In the event that the error was on Eco Equipment USA’s part, Eco Equipment USA will be responsible for return and replacement shipping costs.

 

4. Shipping Info/Shipping Claims/ Refunds/Replacement

  • Please read our Shipping Policy Carefully. Claims resulting from shipping damage will be the responsibility of the customer to resolve with the carrier.

 

5. Liability

  • Eco Equipment USA cannot be held liable for damages, consequential or inconsequential, resulting from the installation or operation of equipment. This equipment IS NOT intended to be installed by anyone without the proper expertise, background, and certification. While we acknowledge and applaud do-it-yourselfers, you accept all risk for both installation and equipment selection. We strongly encourage an on-site inspection by a certified professional. Our advice is the result of information obtained by you and is limited in that we don't have full knowledge of the details and scope of your particular needs. We will do our best, given the limited circumstances under which our advice is administered, to provide you with accurate and up to date information.

 

6. Warranties >Please Read Our Warranty Policy Carefully<

  • Unless otherwise stated. In the event a warranty repair is needed, simply contact a local air conditioning & heating professional and they can obtain the replacement part free of charge or, if necessary, Eco Equipment USA will provide the replacement part free of charge, plus shipping and handling charges. This equipment IS NOT intended to be installed by anyone without the proper expertise, background, and certification. While we acknowledge and applaud do-it-yourselfers, you accept all risk for both installation and equipment selection. Any applicable warranty will be void if the installation is not completed by a licensed contractor.
  • To validate your warranty claim, a licensed contractor must diagnose the failure and identify the specific part or parts that have failed. This diagnosis must be outlined on a service ticket or company letterhead from the contractor and a copy submitted with the returned part. Failure to submit this diagnosis will result in denial of any warranty claim.

 

7. Important Notice

  • Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the safe and proper installation in accordance with applicable local code requirements.

 

8. Equipment Selection

  • Eco Equipment USA does not guarantee or accept responsibility for the merchantability or fitness of the equipment for any particular application. Any suggestions that may be provided by Eco Equipment USA concerning system sizing and/or selection are subject to an onsite inspection by a knowledgeable professional to confirm suitability and fitness for your particular project.

 

9. Typographical Errors and Inaccuracies

  • Eco Equipment USA has taken great care to prepare this web site in a responsible manner. The content presented within this web site serves as 'information only'. Therefore, Eco Equipment USA cannot accept responsibility for the material published, which may include typographical errors, omissions or misstatements. Manufacturers continuously update their equipment and we are not always notified. Therefore, we cannot be held responsible for our product descriptions that may vary from the manufacturers actual production.

    This website contains links to other related websites. Eco Equipment USA does not accept responsibility for the privacy or contents of such websites. Furthermore, information contained within this website may change without prior notice. Eco Equipment USA disclaims any liability caused from such an event.

    The information on this Web site may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

    In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Eco Equipment USA shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Eco Equipment USA may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Our Web site contains information from many different sources, and it is possible for the occasional typographical error to get by us. If you find an error or notice that information is missing from a product information page, please let us know.