At Eco Equipment USA, your complete satisfaction is our goal. We regret your purchase was not suitable. We would like to assist you with the proper procedures to complete your return. Please follow the guidelines below to insure full credit as per our Refund/Return Policy.
1 ) Cancellations
You may cancel your order prior to being shipped and you must request the cancellation in writing via either email or the US postal service. There will be a 10% charge for cancelling your order prior to being shipped and after 24 hours of the order being placed. You will be issued a cancellation number. We sincerely dislike charging a restocking fee but when an order is placed we become obligated to begin fulfillment of that order. Due to size, weight, and shipping complexities involved in the equipment we sell, this obligation creates a substantial expense that includes invoicing the customer and our supplier, making delivery arrangements to our facility if the item in not in stock, palletizing, wrapping and labeling the order, preparing a Bill Of Lading, and contacting the carrier for pickup.
A cancelled order is one that has not yet shipped or left our facility en-route to the customer.
When an order is cancelled all of these steps must now be reprocessed to back the order out of our system. To keep our prices as low as possible we choose not to pass these substantial expenses along to our other customers.
To avoid these fees we suggest that if cancellation is required that you do so the same day the order is placed as this will prevent us from incurring most of these expenses. Also, please be certain that your order is correct and you have addressed all pertinent issues related to your selection prior to placing the order.
If you have placed an order and cancel it in writing (email or US postal service) within 24 hours and prior to equipment being shipped, we will refund your full purchase price. In the event you have exceeded the 24 hour period, you will be charged a 10% restocking fee.
2) Refunds & Returns
Once an order is shipped and leaves our facility it becomes a return and is subject to our returned order policies. In the event that you need to return your order, we will refund your purchase price less round trip shipping and handling and a 15% restocking fee provided you meet these minimum criteria:
Call and obtain a pre-approval and authorization number for your return. No returns or cancellations will be accepted without prior approval from Eco Equipment USA and a return authorization number.
The original box(es) must be neatly taped with clear tape (no colored tape is accepted) and all manufacturer documentation must be included (specification sheets, installation guides and warranty information). Do not affix shipping labels directly to the box or container of any item being returned. Instead, wrap the original shipping box or container in plastic or paper and affix any shipping labels to this wrapping so that removal of any wrapping or packaging required to complete a return does not in any way scar or mark the original box or container.
The equipment must be in like new condition meaning the original boxes must be in the same condition as when received and the equipment must not have been installed.
Equipment items including but not limited to furnaces, air handlers, compressor bearing components and any other item outside the dimensional or weight criteria for standard ground services must be returned via common carrier. The arrangements necessary to complete the return must be facilitated by the customer.
Customer agrees to abide by reasonable and customary packaging and safeguards to ensure that the item(s) can be properly handled by the returning carrier, including but not limited to securely strapping the return item(s) to a shipping pallet, where required.
If damage should occur in transit from the customer to our facility we will note the delivery receipt and provide a copy of such to the customer. In this case, any refund due the customer will be reduced by an amount to be determined by Eco Equipment USA . This determination shall be based on our estimate of the repair or actual salvage value and such value may be reduced to zero, depending on the actual condition that exists at the time the item is received by us. If you disagree with our value determination you have the option of having the item returned to you, freight prepaid. The customer can then file a claim with the carrier to be reimbursed for damage, if incurred.
The value of all items returned to our facility shall be considered conditional until inspected by us. Once we determine that the item has been returned in as new condition, a credit will be issued to the customer in the same manner as originally received by us from the customer, less any pertinent restocking fees or other fees as may be determined by the condition of the item returned.
Eco Equipment USA may. at its sole discretion, accept returns of equipment for a period of 14 days after the original purchase date. Returns requested after the 14-day period will be at the discretion of Eco Equipment USA . This policy covers both systems and/or supplies. Return insured freight is the responsibility of the buyer.
Water based heat pumps are specially manufactured to the customers need and, as such, no cancellations will be accepted after 24 hours from the time and date of order.
All returns must be made freight-prepaid by the customer. Eco Equipment USA will impose a restocking fee of 15% plus all associated insured freight costs originally incurred by Eco Equipment USA in delivery of the order to the customer. Our offer of free shipping is conditional on acceptance and retainment of the order involved in the offer of free shipping. Refunds will be credited in the same manner in which payment was received (i.e. credit or debit card, or company check for all other payment methods).
Please allow 2 - 3 weeks for refund to process to your account from the time Eco Equipment USA receives your equipment return.
You will be required to sign this Refund/Return Policy Statement prior to receiving any credit.
I wish to return my purchase and have read and agree to the above listed policies and conditions related to my return and subsequent refund.
Print Name: _________________________________________________
Order Number: _______________________________________________
Order Date: __________________________________________________
Return/Cancellation Authorization Code: ______________________________________
Please print this page, sign it, include the Authorization Code, and fax it to us to begin processing your request.