Once we receive your order, it will be carefully prepared for shipping via common carrier.
Free shipping applies to the items as indicated on our website and includes heating and cooling equipment only shipped to the continental United States. Free shipping only applies to orders that are accepted by the customer. Orders that are returned or refused for reasons other than shipping damage are subject to our return policies. View our return policies here Additional shipping fees apply to orders shipped to Alaska, Canada and Hawaii.
A common freight carrier will deliver your order to your home or office. These trucks are large and heavy and cannot be driven on residential driveways. The driver is responsible for delivering the freight to the tailgate of the freight truck. If you cannot or do not have anyone to assist with unloading, a lift gate truck can be requested for an additional charge to place the freight on the ground behind the freight truck. Once it is offloaded from the freight truck, you are responsible for moving the freight to its final location.
Items not in stock, or requiring special order will take a little longer.
All orders are shipped fully insured as occasional damage can occur. Equipment order shipped common carrier are F.O.B. or the originating shipping point as determined by Eco Equipment USA. You must carefully inspect your equipment at the time of delivery with the driver present, as the carriers will not accept damage or shortage claims without a notation on the delivery receipt that damage or a shortage exists.
Once an order leaves our shipping dock it officially becomes the property of the consignee with all obligations attached. In no event shall Eco Equipment USA be responsible for damage incurred once the order leaves our facility. We will assist in the claims process for damage noted at the time of delivery providing the customer submits a copy of the noted freight bill with the delivering drivers' signature to Eco Equipment USA. In the case of severe damage noted at delivery, Eco Equipment USA will, at its sole discretion, file a claim with the carrier for the value of the damage or replace the damaged item. All determinations of repair value by Eco Equipment USA shall be final unless additional information is supplied to us that was not previously submitted by the customer. Damage not noted by the consignee at the time of delivery will in no way alter any previous agreements between the customer and Eco Equipment USA, regardless of value. In the case of damage not noted at delivery, concealed or otherwise, our sole liability shall be to assist the customer in obtaining a claim form to be filed with carrier.
In the event that you receive your order with evident damage, immediately inspect it to determine if it is cosmetic or severe enough to affect the system performance. If the damage is only cosmetic in nature, you may accept the delivery and we will provide you with an estimate to repair the damage along with a carrier claim form for reimbursement. In the event that the damage is severe, simply refuse the damaged portion and we will immediately ship a replacement at no charge to you.
Claims for damage must be submitted in writing to either Eco Equipment USA or the delivering carrier within 7 calendar days from the date of delivery to be considered for reimbursement. Claims initiated after 7 days will not be considered or assisted by Eco Equipment USA.
Orders shipped outside of the state of Minnesota are non-taxable. Minnesota residents please add 7% sales tax.